Terms of Service

Effective date: 15 January 2021

1. Introduction

Welcome to www.piqant.co.uk (“Site” or “Website”).

This website is owned and operated by Specificity 55 LTD (trading as “Piqant”) from the United Kingdom (UK). Throughout the Site, the terms “Piqant”, “we”, “us” and “our” refer to Specificity 55 LTD. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or when interacting with us, you (“User”) engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, customers, merchants, and/ or contributors of content.

These Terms also govern your subscriptions.


If you do not agree with these Terms, our Privacy Policy, or any other of our policy, you should not use the Services.

2. General Information

About.Piqant is a coffee marketplace selling only ethically sourced coffee from small roasters. We have a function that allows you to refine your search in order to find the perfect coffee for you; in terms of tasting notes, roast level and brewing preferences. To find out more information about what we do, please refer to our website.

Sole discretion.We reserve the right to add/discontinue any product or service anytime at our sole discretion.

3. Eligibility

Piqant is strictly limited to parties who can lawfully enter into and form contracts on the Internet. If you are under age 18, you may only use the Services with the consent of your parent or legal guardian. Please be sure your parent or legal guardian has reviewed and discussed these Terms with you.

4. Descriptions

Piqant uses reasonable efforts to display the coffee products via the Service as accurately as possible. However, Piqant does not warrant that product descriptions or other content are accurate, complete, reliable, current or error-free, as we rely upon our vendor partners to provide information regarding their products. If a product offered by Piqant is not as described, please contact us at your earliest opportunity at hey@piqant.co.uk and we will endeavour to find an acceptable solution

5. Product Availability

All offered products on the Piqant website are subject to availability. Piqant reserves the right to change the items offered via the Service at any time and without notice. The Service may contain information about the availability of products at the time of ordering, but the quantity of inventory actually available can change significantly and without notice. If a product is not available for shipping promptly after you place your order, you will be notified, and you may choose to order a different item that is then-currently available, to wait until the product is available (if it will be available again in a timely manner) or to cancel your order. Piqant is not liable if products are not in stock or otherwise not available.

6. Payment

Prices shown on the Site are in GBP Pounds and are exclusive of taxes. Sales tax will only be charged on orders where applicable. Our Site accepts all major payment methods which include:

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • Any other payment method displayed on our Site.

We reserve the right to add or change our payment methods at sole discretion anytime.

7. Permitted use

You agree to use the Site and the Services only for purposes that are permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Site and Services for your non-commercial, non-exclusive, non-assignable, non-transferable, and limited personal use, and no other purposes.

You will not (and will not attempt to):

  1. Access any of the Services by any means other than through the interface that is provided by Piqant;
  2. Gain unauthorised access to Piqant's computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, Piqant's networks, and computer systems;
  3. Access any of the Site or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);
  4. Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;
  5. Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Services for any purpose; and
  6. Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Piqant in a way that is likely or intended to confuse the owner or authorised user of such marks, names or logos.

8. General Conditions

8.1 Shipping

  • We currently ship to UK addresses only. We are not responsible for delays outside our control. If our supply of the Products or any related services is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • Coffee are shipped via Hermes 48h tracked delivery. Most orders would be delivered within this window, however, some orders might take longer due to low stock, if this happens, we will notify you your expected delivery window.
  • All subscriptions are shipped for free.
  • One-off orders require a minimum £30 to qualify for free shipping.
  • For all other orders, the Shipping pricing is £3.10.

8.2 Returns and Refunds

  • In the event your coffee is faulty, damaged, we've sent you an incorrect item or you are unhappy with it in any way, please contact Customer Service via the contact page and we'll guide you through a replacement or refund.
  • Refunds can take up to 10 business days after being processed, please contact Customer Service via the contact page if it takes longer.
  • We reserve the right to accept/reject any return or refund request at our sole discretion.

8.3 Subscriptions

  • With a coffee subscription we send you the coffees of your choosing, customised to your taste, with the preferred quantity and frequency.
  • You can cancel, pause, reschedule, skip or even bring forward deliveries to suit your needs at any time by logging into your account page.
  • Subscriptions can be canceled after 4 weeks from the first shipment.
  • To subscribe, go to the product page of the coffee you'd like, click “Subscribe to this coffee”, wait for the popup to appear and select the brew method, quantity and frequency (1 - 4 weeks).
  • To have more than one ongoing subscription of different coffees, e.g. you can have one coffee delivered every two weeks and another one delivered every four weeks.
  • All subscriptions are shipped on Mondays, e.g. if you have a 2 weeks subscription, we'll send you your coffee every second Monday.
  • Subscriptions are charged 7 days in advance, i.e. we'll make the first payment attempt for your subscription the Monday before.

To cancel your Subscription:

  • Sign-in to your account
  • Navigate to your subscriptions page  by clicking the My subscriptions link on the side bar
  • Click the Cancel button on the subscription you want to cancel.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery. Cancelled subscriptions cannot be reactivated later. Instead you have to customise a new one.

To skip a shipment/pause your subscription

  • Sign-in to your account
  • Navigate to your subscriptions page  by clicking the My subscriptions link on the side bar
  • Click the Pause button on the subscription you want to put on hold.

After pausing your subscription, you won't be charged and no coffee will be sent to you.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery.

To resume your subscription

  • Sign-in to your account
  • Navigate to your subscriptions page  by clicking the My subscriptions link on the side bar
  • Click the Resume button on the subscription you want to reactivate.

Please note that subscriptions renew 7 days before shipment, if you reactivate your subscription less than 7 days before the next shipment, your subscription might resume on the cycle after that one.

To change your subscription shipping address

  • Sign-in to your account
  • Navigate to your subscriptions page  by clicking the My subscriptions link on the side bar
  • Click the Edit address button on the subscription you want to edit.
  • Edit the address and click ‘Save’ when you're ready.

8.4 Rewards

Coffee Stamps

  • You will get a 20% discount after receiving 8 stamps on your next order.
  • For every £10 spent in our store (one-off or subscription) you get 1 coffee stamp.
  • This amount is for products only, without including shipping costs.
  • When you subscribe, every subscription shipment of at least £10 qualifies for a stamp.
  • Products paid for with giftcards don't qualify for stamps.
  • Giftcard purchases don't qualify for stamps.
  • Stamps cannot be used to buy giftcards.
  • Stamps are non-transferable to another account.
  • Stamps don't keep increasing after8, you would need to redeem them in order to start accumulating them again.
  • Once you accumulate 8, you'd be able to redeem them at checkout.

9. Samples

Explore different tastes with a single order. Get different smaller bags of80geach of various coffees and decide for yourself what suits you best. There's a minimum of3bags per order if you're only getting samples. No minimum quantity if you're getting at least one other full bag of coffee. Other than that, you can order as many as you want.

10. Limited License and Site Access; Acceptable Use

You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

11. Accounts, Registrations, and Passwords

If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer.  If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. Piqant is not responsible for any errors or delays in responding to any inquiry or request caused by any outdated or incorrect information provided by you or any technical problems beyond the control of Piqant. You acknowledge and agree that any login, identifier, or password issued in connection with this Site (each a “Password”) is confidential information and must be kept secure. You may not disclose such a Password to another person or entity or permit another entity to access the Site using such a Password. You must notify Piqant immediately of any breach of security or unauthorised use of your account. Piqant cannot be responsible and disclaims all liability in connection with, the use of any information that you post or display on this Site.

12. Intellectual Property Rights

  • We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
  • You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

13. Monitoring Activity

Piqant has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Piqant has no obligation to display or post any content. Piqant, subject to the Privacy Policy reserves the right to disclose, at any time and from time to time, any information or posted the content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. Piqant shall have no liability in connection with any content or content submitted to, transmitted via, or displayed or posted on this Site, regardless of whether provided by Piqant or any other party.

14. Disclaimer


15. Limitation of Liability

You agree that in no event shall Piqant be liable to you, or any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site or the Terms and Conditions, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, Trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorised access to or use of the Site or Piqant' secure servers and/or any personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.

16. Indemnification

You agree to indemnify and hold Piqant and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys' fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of the Terms and Conditions or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandates, or the rights of a third party.

17. Dispute Resolution & Governing Laws

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

This agreement shall be governed by and construed in accordance with English law.

18. Children

You may not use or engage with our website if you are under 18 years of age. If you use or engage with the website and are under 18 years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the website, you also acknowledge and agree that you are permitted by your jurisdiction's applicable law to use and/or engage with the website.

19. Links To Other Web Sites

Our site may contain links to third-party web sites or services that are not owned or controlled by us. Piqant has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Piqant shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

20. Changes

We reserve the right to update and revise these Terms and Conditions at any time. You will know if these Terms and Conditions have been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the top of this page. Your use of our Site constitutes your acceptance of these Terms and Conditions as amended or revised by us from time to time, and you should, therefore, review these Terms and Conditions regularly.

21. Severability

If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

22. Assignment

We shall be permitted to assign, transfer, or subcontract our rights and obligations under these terms without your consent or any notice to you. You shall not be permitted to assign, transfer, or subcontract any of your rights and obligations under this agreement.

23. Force Majeure

Piqant is not liable for any delays caused by circumstances beyond Piqant's control, e.g. general labor dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Piqant shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Piqant are entitled to terminate the purchase with immediate effect.

24. Entire Agreement

These Terms and Conditions set forth the entire understanding and agreement between you and Piqant concerning the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written concerning the Site. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the Terms and Conditions, or assign, transfer or sublicense your rights therein. A failure to act concerning a breach by you or others does not waive Piqant's right to act concerning subsequent or similar breaches.

25. Term and Termination

This agreement becomes effective the date that you first access the Site and remains effective until it is terminated consistent with its terms. Violations of this agreement may result in the immediate termination of this agreement and denials or terminations of your access to the Site. Such restrictions may be temporary or permanent. Upon termination, your right to use this Site shall be revoked. All disclaimers, limitations of liability, indemnities, and rights of ownership and licenses to Piqant shall survive any termination.

26. Contact Us

For any questions, complaints, and queries or to report any violations, kindly send an email on hey@piqant.co.uk