Frequently Asked Questions

• Exchange with the same product or another one with the same price, or with different price, paying the difference. If the new product price is lower than the original one, the difference will be provided in the form of a discount code or refund.
• Gift card: full amount (included shipping if applicable)
• Refund to your payment method of full amount (included shipping if applicable)

With a coffee subscription we send you the coffees of your choosing, customised to your taste, with the preferred quantity and frequency.

Suggestion: If you drink 1 - 2 cups per day, you will consume one 250g bag a week, we suggest to pick 4 bags per month.

Subscriptions are charged 7 days in advance, i.e. we’ll make the first payment attempt for your subscription the Monday before.

Subscriptions can be canceled after 4 weeks from the first shipment.

You can cancel your subscription at any time.

You can pause your subscription at any time and skip a week.

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Cancel button on the subscription you want to cancel.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery. Cancelled subscriptions cannot be reactivated later. Instead you have to customise a new one.

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Pause button on the subscription you want to put on hold.

After pausing your subscription, you won't be charged and no coffee will be sent to you.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery.

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Resume button on the subscription you want to reactivate.

Please note that subscriptions renew 7 days before shipment, if you reactivate your subscription less than 7 days before the next shipment, your subscription might resume on the cycle after that one.

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Edit address button on the subscription you want to edit.
• Edit the address and click ‘Save’ when you’re ready.

All subscriptions are shipped for free.

One-off orders require a minimum £30 to qualify for free shipping.

You can cancel your order before it’s dispatched and get an automated refund. Refunds can take up to 10 business days to reach your account after being processed.

Most orders are dispatched the next morning after being placed. So for these, you’d have until midnight of the order day to cancel it.

You can pause your subscription at any time and prevent any charges, however if you do want to cancel, follow these instructions:

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Cancel button on the subscription you want to cancel.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery. Cancelled subscriptions cannot be reactivated later. Instead you have to customise a new one.

• Promo codes can be used just once
• Only one promotion is allowed per order
• Insta promo is valid just if your account is not private
• Promo codes are not valid for items already in sale
• Promo codes cannot be used to buy giftcards
• If you apply a promo code to an order containing a giftcard, it will be applied only to the other items
• Promo codes applied to subscriptions, are only valid for the first payment.

After 8 stamps you’ll get a 20% discount on your next order.

For every £10 spent in our store (one-off or subscription) you get 1 coffee stamp.

This amount is for products only, without including shipping costs.

When you subscribe, every subscription shipment of at least £10 qualifies for a stamp.

Products paid for with giftcards don’t qualify for stamps.

Giftcard purchases don’t qualify for stamps.

Stamps cannot be used to buy giftcards.

Stamps are non-transferable to another account.

Stamps don’t keep increasing after 8, you would need to redeem them in order to start accumulating them again.

Once you accumulate 8, you’d be able to redeem them at checkout.

• Take the quiz
• View your matches
• Buy as a one-off, subscribe or get a samples box with your matches

• You can either subscribe to your match by clicking Subscribe.
• Learn more about your match and buy it as a one-off by clicking Discover.
• Get samples of your matches by clicking Get a samples box.

You can enter a different shipping address at checkout on each order.

However, it’s prefilled at the start with the address from your profile which is the address you used on your first order, you can change it by following these instructions:

• Sign-in to your account
• Navigate to your Shipping address by clicking the Shipping address link on the side bar
• Edit and click Save changes when you’re ready.

If you have any other questions, feel free to reach out to our Customer Service Team and we’ll be happy to help!

Via email: hey@piqant.co.uk or via the Contact page.